Client Relationship Management

“Thoroughly enjoyable session. The content and length of the course was just right with a good mix of theory and practical exercises. There are a few personal objectives I will take away and put into practice. Mike is a great trainer – he managed to keep us interested all day; great sense of humour and a fab accent! Would recommend to anyone wanting training.”

“Session length was good, trainer’s style was excellent. Exercises and activities were very interactive – I joined different groups; felt comfortable. I’ve learned how to control my emotions and take more of a lead.”

“Going into the training I thought it was going to be rubbish to be honest but after 15 minutes of the training my expectations changed. The exercises and activities were fantastic fun. The trainer’s styles was a good, funny approach. I’ve taken more away than I normally do in training sessions. Very good.”

“Very enthusiastic course leader with useful anecdotes and non-cringe activities to help focus on this abstract area of ‘Client Relationships’. Excellent, memorable day’s course.”

“A well delivered course run at a steady pace. The trainer was knowledgeable and ensured the group all participated without being pushy. A course I would recommend for all.”

“Different activities than expected, but still useful & thought provoking. Good relaxed style from trainer, by being light hearted but quick to take control when required. Session wasn’t too long but long enough to keep interest of attendees. Will make me think about my own personality traits a bit more and how I react in different situations.”

“I have enjoyed every single bit of the course and I would recommend to friends and work colleagues. It was not boring – tutor was brilliant.”

“‘Persuaded’ (!) to attend – really enjoyed it. Excellent pace to course. Entertaining and informative – and no power point! Would recommend to anyone.”

“Whole course a lot better than expected. Trainer’s style, exercises and activities & session length were all very good. Learned several points I will put into day to day working, i.e. step back and think before responding.”

“Excellent structure to the course. The instructor put us all at ease, was very approachable and made the course fun and interesting.”

These comments were made by delegates who attended our ‘Client Relationship Management’ training course, as an in-house event with Carillion Enterprise (-Now Carillion Amey).