Customer Care Training

“The course was excellent. Thoroughly enjoyed the day – covered a lot of topics. The activities were fun and enjoyable but with a good learning outcome. The trainers were excellent and kept the session informal and fun. Conclusion – thoroughly enjoyed the day. Lot of positives to take forward.”

“Had a great day. Well presented and pitched course, covering all the aspects of Customer Care. Thank you very much for an enjoyable course.”

“Enjoyed the day. Learnt possible new techniques; to get a better picture of the situation and get others to check important letters/e-mails.”

“Helpful course, especially aspects concerning types of customers, complaints. Interactive sessions helped. Day passed quickly but was very enjoyable.”

“Made to feel welcome. Style of training was useful – makes you think about the different methods. The activities were interesting and fun.”

“Course was very enjoyable and made fun. Doing interactive exercises away from the course room also made the course more enjoyable and kept people’s attention. Very relaxed.”

“Love style of training. Fast paced – day goes quicker. Great activities/exercises. Plenty of laughs. Need more sessions!”

“Excellent style of training and use of experiences and humour to get points across. Enjoyed the activities.”

“A great day with lots of learning and refreshing. Will definitely put into practice what I’ve learned. Thanks.”

All of these comments were all made by delegates who attended our in-house one day ‘Customer Care Skills’ training session with Crown Paints