“I originally saw Mike speak on the ‘Managers 2 Leaders Programme’ at Manchester University. I knew straight away that we had to get Mike and his team in to our business, to help us tackle some key areas of development. Mike took the time to visit our office to find out what our exact issues were and to find out a little more about our sector, a sector he had never worked in before. He then designed and delivered a series of customer service modules that really hit the nail on the head.
Our staff really enjoyed the sessions and it has given them an opportunity to reflect on their own personal approach, as well as equipping them with some new tools to improve the levels of customer service they are able to provide. Everyone left the programme enlightened, happy and motivated. I would highly recommend Mike and his team to all of our customers and to any business that is looking to develop their employees and improve their customer service skills.”
Dave Lewis, Company Director;