“I originally saw Mike speak on the ‘Managers 2 Leaders Programme’ at Manchester University. I knew straight away that we had to get Mike and his team in to our
“I really enjoyed the course I attended. I’ve spoken with many of my colleagues, I’d say the feedback has been excellent. The Customer Services training really helped identify how our
“Highly recommend Mike and Sarah, both true professionals, working with us to achieve our goals for training within our help desk. Excellent sessions resulting in great feedback. Highly recommend for
“Interesting, practical tasks that were well thought out. All relevant to what we do – learned loads.” “Engaging activities linked to our working environment.” “Training sessions were not too long
“Best training I’ve been on. Exercises broke the sessions up and every exercise had a meaning behind it. The style of the training was really good and not boring. Learnt
“The course was excellent. Thoroughly enjoyed the day – covered a lot of topics. The activities were fun and enjoyable but with a good learning outcome. The trainers were excellent
“Thoroughly enjoyable session. The content and length of the course was just right with a good mix of theory and practical exercises. There are a few personal objectives I will
What did you learn that you anticipate using? “Outlined different styles of negotiation and the way the body and brain respond to a situation.” “To adapt different styles of negotiation
“Excellent delivery with no ‘death by powerpoint’ – very engaging. The day flew past and I have come away with a heap of new skills. The workbook was a great