Testimonial Category: Customer Service

Customer Service Programme

Posted on 2nd March 2017

“I originally saw Mike speak on the ‘Managers 2 Leaders Programme’ at Manchester University.  I knew straight away that we had to get Mike and his team in to our

Delivering Outstanding Customer Service

Posted on 22nd March 2016

“I really enjoyed the course I attended. I’ve spoken with many of my colleagues, I’d say the feedback has been excellent.  The Customer Services training really helped identify how our

Helpdesk Training Support

Posted on 24th February 2016

“Highly recommend Mike and Sarah, both true professionals, working with us to achieve our goals for training within our help desk. Excellent sessions resulting in great feedback. Highly recommend for

Customer Care Programme

Posted on 3rd September 2015

“Interesting, practical tasks that were well thought out. All relevant to what we do – learned loads.” “Engaging activities linked to our working environment.” “Training sessions were not too long

Modular Development Programme

Posted on 29th June 2013

“Best training I’ve been on. Exercises broke the sessions up and every exercise had a meaning behind it. The style of the training was really good and not boring. Learnt

Customer Care Training

Posted on 24th July 2014

“The course was excellent. Thoroughly enjoyed the day – covered a lot of topics. The activities were fun and enjoyable but with a good learning outcome. The trainers were excellent

Client Relationship Management

Posted on 24th April 2014

“Thoroughly enjoyable session. The content and length of the course was just right with a good mix of theory and practical exercises. There are a few personal objectives I will

Effective Telephone Negotiation

Posted on 17th December 2013

What did you learn that you anticipate using? “Outlined different styles of negotiation and the way the body and brain respond to a situation.” “To adapt different styles of negotiation

Negotiation & Influencing Skills

Posted on 22nd April 2015

“Excellent delivery with no ‘death by powerpoint’ – very engaging. The day flew past and I have come away with a heap of new skills. The workbook was a great